assistive technology for care homes and the elderly

VAT Relief

If you live with a disability or a long-term health condition, you may be able to purchase certain products from Sensorium without paying VAT. To qualify, both your circumstances and the product must meet HMRC’s requirements, and the equipment must be for your personal or domestic use.

Which products qualify?

Not every product in these categories automatically qualifies. If you’re unsure about a particular item, please contact Sensorium before ordering so we can help you check its eligibility. VAT relief is available on certain specialist products designed to support people with disabilities or chronic illnesses. Depending on their design and intended purpose, these may include:
Beds

Specialist adjustable and profiling beds.

Mattresses

Pressure relief mattresses and cushions.

Hoists

Equipment that assist with moving or transferring.

Monitors

Epilepsy seizure monitors.

Telephony

Telephones designed for people with hearing impairments.

Who can claim VAT relief?

You may qualify if, you have a physical or mental impairment that has a substantial, long-term impact on your ability to manage everyday activities.
You have a condition recognised by the medical profession as a chronic illness, such as diabetes or epilepsy. If you have a terminal illness.

Being older does not, on its own, qualify you for this relief. Temporary injuries or short-term conditions, such as a broken leg, do not qualify either. You do not need to be registered disabled or receive disability benefits to be eligible. Further details are available in HMRC’s VAT relief guidance.

Long Term Disability

You have a physical or mental impairment that has a substantial, long-term impact on your ability to manage everyday activities.

Chronic Illness

You have a condition recognised by the medical profession as a chronic illness, such as diabetes or epilepsy.

You have a terminal illness.

How to request VAT relief

Please complete the declaration below if you would like to request VAT relief for an upcoming order or an order you have already placed with Sensorium.

Your declaration provides the information we need to assess your request. Once we have confirmed that you and the products qualify, we can arrange for VAT relief to be applied or refund any VAT incorrectly charged on eligible items. If we need any further details, we’ll contact you.

Need a little help?

If you have questions about a product or completing the declaration, please get in touch with the Sensorium team. We’ll be happy to guide you through the next steps.

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